FAQ
IndiaGlobalConnect FAQs
1. How do I order from IndiaGlobalConnect?
Visit indiaglobalconnect.com
Add products to your cart along with the quantity.
If purchasing multiple items, add them one by one to your cart.
Click on the cart button and proceed to checkout (top right corner).
Provide your contact email address and shipping/billing address.
Continue to the next step and input your payment information.
Place your order
Add products to your cart along with the quantity.
If purchasing multiple items, add them one by one to your cart.
Click on the cart button and proceed to checkout (top right corner).
Provide your contact email address and shipping/billing address.
Continue to the next step and input your payment information.
Place your order
2. Which countries do you ship to?
We currently deliver to over 3 countries USA, Australia, Canada and are continuously expanding. Please refer to the shipping page for details.
3. What is the average delivery time?
The average delivery time is 2-25 business days from the dispatched day, excluding customs clearance. Delivery services are off on Saturdays, Sundays, and national holidays.
4. Is stock available?
We stock most items. Some seasonal items may get sold out, and replenishing depends on market conditions. If an item is sold out, please contact us, and we'll notify you when it's available.
5. When will my order be dispatched?
Items usually dispatch within 1-3 business days. In rare cases, it may take a bit longer.
6. Will you replace damaged items in transit?
We will refund or replace damaged items according to our return policy.
7. Will I receive a refund if I cancel my order?
We will process a refund if the order is canceled within 1 hour or if we haven't started processing the order yet. Requests for amendments or cancellations must be made within 1 hour of placing the order.
8. What is the acknowledgment for my order?
You will receive an order confirmation email to your registered email address.
9. Whom should I contact for complaints?
You can reach us 24/7 via phone, email, Facebook Messenger, WhatsApp, or live chat on our website.
10. Can you deliver items not listed on your website?
Yes, visit our Suggest a Product page, provide details about the product you're looking for, and submit your request. Custom Order
11. Do I need to pay extra for taxes or customs?
The order value is inclusive of all taxes and customs.
12. What are the liabilities of IndiaGlobalConnect?
IndiaGlobalConnect provides a platform for international sellers. We are not liable for products and shipping, but we provide supporting services to customers and sellers.
13. How can I contact IndiaGlobalConnect?
Sellers interested in getting onboarded can email us at info@indiaglobalconnect.com. For other inquiries, please contact our Customer Support Team at info@indiaglobalconnect.com.
